When you’re starting your journey with Edge Credit Reporting, staying in the loop is essential. But sometimes, our emails—or those from the major credit bureaus—end up in your spam or junk folder. This can delay your onboarding and keep you from getting the information you need.
Let’s break down why this happens and how you can make sure you never miss an important message.
Why Are My Emails Going to Spam or Junk?
Email providers like Gmail, Yahoo, Outlook, and others use filters to protect you from unwanted or suspicious messages. Sometimes, these filters are a little too aggressive and send legitimate emails to your spam or junk folder—especially if they come from new contacts or contain attachments and links.
This is a common issue for anyone using popular email services, and it’s especially frustrating when you’re waiting for important updates or documents.
Why It Matters for Your Credit Reporting Process
Missing emails from Edge Credit Reporting or the credit bureaus can mean:
- Delays in your onboarding process
- Missed requests for information or documentation
- Not receiving critical updates about your credit report
To keep things moving smoothly, it’s important to make sure our emails—and those from the bureaus—land in your inbox every time.
How to Whitelist Important Email Addresses
To ensure you receive all necessary communications, add these domains to your safe sender list (also known as “whitelisting”):
- @edgecreditreporting.com
- @equifax.com
- @experian.com
- @transunion.com
Below are step-by-step guides for the most common email providers.
Gmail
- Open Gmail and go to your inbox.
- In the search bar, type
from:@edgecreditreporting.com - Click the down arrow in the search bar, then click “Create filter.”
- Check “Never send it to Spam.”
- Click “Create filter.”
Alternative: Add the email addresses to your Google Contacts. Emails from contacts are less likely to go to spam.
Yahoo Mail
- Click the Settings gear, then select “More Settings.”
- Click “Filters” and then “Add new filters.”
- Name your filter (e.g., “Edge Credit Reporting”).
- Set the filter to apply to emails from each domain.
- Choose to deliver these emails to your Inbox.
- Save the filter.
Outlook (Hotmail, Live, MSN)
- Click the Settings gear, then “View all Outlook settings.”
- Go to “Mail” > “Junk email.”
- Under “Safe senders and domains,” click “Add.”
- Enter each domain (e.g., edgecreditreporting.com) and click Enter.
- Click “Save.”
Apple Mail (iCloud)
- Open Mail and go to Preferences.
- Click “Rules” and then “Add Rule.”
- Set the rule: If “From” contains each domain, move the message to Inbox.
- Click “OK” to save.
Quick Tips
- Check your spam or junk folder regularly, especially during onboarding.
- Mark any legitimate emails as “Not Spam” or “Not Junk” to train your email provider.
- Add important contacts to your address book.
Need Help?
If you’re still not receiving our emails, please reach out to us at support@edgecreditreporting.com. We’re here to help!